Text message terms & conditions

1. Consenting to text messages

When you create an account on the Tech18 risk management portal (the “Platform”) and provide a mobile number, you are giving Tech18 Limited express consent to send you text (SMS) messages at that number in connection with your account and the buildings you are linked to.

Consent to receive text messages is not a condition of purchasing any product or service. If you do not wish to receive text messages, leave the mobile number blank, untick the opt-in at sign-up, or reply STOP to any message.

You confirm that the mobile number you provide belongs to you, or that you are authorised by the account holder of that number to receive these messages, and that you will tell us promptly if the number changes or is no longer yours.

2. What we will send you

Messages are operational, not marketing. They may include: fire alarm and life-safety alerts, including a list of people currently signed in on site; security and visitor sign-in notifications; overdue or expiring compliance certificate reminders; scheduled visit, job and contract reminders; key sign-out and return alerts; and account or security messages such as verification codes.

Tech18 does not sell your mobile number and does not send marketing or promotional text messages without separate, specific consent.

3. Message frequency

Message frequency varies and depends on your role, the buildings you are linked to and the events that occur. Safety alerts are sent as and when they are triggered, so several messages may arrive in a short period during an incident.

4. Costs

Tech18 does not charge you for these messages. Message and data rates may apply from your mobile network operator, and standard rates apply to any reply you send. Check your tariff with your network if you are unsure.

5. Stopping messages (opt-out)

You can stop text messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to any message. We will send one final confirmation that you have been unsubscribed, and no further messages will be sent to that number.

You can also turn text alerts off in your portal profile, or ask your portal administrator or Tech18 to remove your number. If you opt out you will continue to receive alerts by email and in the portal, but you may miss time-critical safety alerts sent by text.

To start messages again, reply START or re-enter your mobile number in the portal.

6. Help

Reply HELP to any message for assistance, or email mark@tech18.co.uk. We aim to respond to text-messaging queries within two working days.

7. Delivery is not guaranteed

Text messages depend on mobile networks and third-party providers and may be delayed, blocked or fail to arrive. Text alerts support, but do not replace, your site fire procedures, alarm systems, statutory duties or professional judgement. Tech18 is not liable for loss arising from a message that is delayed or not delivered.

8. Your information

Your mobile number and message records are processed under UK GDPR for the purpose of operating the Platform and sending the alerts described above. Numbers and message logs are shared with our messaging provider solely to deliver the messages, are retained only as long as needed for operational and audit purposes, and are handled in line with our privacy policy.

9. Changes to these terms

These terms may be updated from time to time. Continuing to receive text messages after an update means you accept the revised terms. Material changes will be notified in the portal.

10. Contact

Tech18 Limited — info@tech18.co.uk. Questions about text messaging, consent or opting out can also be raised with your organisation's portal administrator.